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Best Practices, Learnings, Wins, & Tips

Come chat about industry, trends, roles, and everything in between.

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207 Topics
Samuel Lee
Clari
Samuel LeeClari
posted in Best Practices, Learnings, Wins, & Tips
🌟Best Practices on Engaging Prospects with Flows in Groove🌟

What do you do when your prospects complete a Groove flow, and you want to re-engage them depending on their level of engagement to the previous flow? It is best practice to have a more tailored approach to reaching out to warmer leads as opposed to straight cold contacts, where we can add more scalable ways to get on their radar. First off, what we would want to do is in our Groove Settings, ensure that we have Email Open Tracking enabled and you are tracking your links in your Flows. What this will allow us to do is from there – we lead them through two different flows depending on their engagement. From here, we will be able to leverage Automated Actions to differentiate where to bucket your engaged prospects vs your cold prospects: For engaged prospects : In this case, we are tracking links – if the prospect clicked on a link, we can remove them from this initial automated flow and add them into a more personalized flow where we can get more targeted in how we want to get their att

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Kenna
Community Manager
Vinay Srinivas
Clari
Vinay SrinivasClari
posted in Best Practices, Learnings, Wins, & Tips
💡 Unlocking Insights with Copilot's Smart Topic Workflow

Copilot's Smart Topics, Recommended Topics, and Topic Dashboards provide a powerful suite of AI-driven features designed to help you understand customer conversations, identify key trends, and drive effective strategies. This workflow helps you move beyond basic keyword tracking to gain contextual understanding, improve decision-making, and ultimately boost your team's performance. 💡 Workflow Summary: By combining Recommended Topics, Smart Topics, and Topic Dashboards, you can create a powerful workflow: Start with Recommended Topics to quickly identify key areas to focus on. Use Smart Topics to refine your tracking and ensure you're capturing the nuances of your conversations. Leverage Topic Dashboards to visualize trends, segment data, and gain actionable insights to improve your sales strategies and team performance. Now let’s dive deeper into each of these features in Copilot. 1. Discover relevant topics with Recommended Topics: Copilot proactively analyzes your customer calls to

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Vinay Srinivas
Clari
Charlotte_Zoda
New Contributor
Charlotte_ZodaNew Contributor
asked in Best Practices, Learnings, Wins, & Tips
How can I create an auto email based on scheduled event?

Hi there! With meetings booked with the Groove scheduler, I’d like to send out an auto-email a day or so before the scheduled event. How can I best build that out?

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Kenna
Community Manager
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New Member
Jimmy MarinoNew Member
asked in Best Practices, Learnings, Wins, & Tips
Clari Admin Certification

Hello, I signed up for Clari University a couple days ago but I still don’t see the Admin Cert course in catalogue. I read the courses available should have updated within 24 hours after I signed up. Can anybody help?

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Kenna
Community Manager
Kenna
Community Manager
KennaCommunity Manager
published in Best Practices, Learnings, Wins, & Tips
Boost Seller Productivity by Enabling AI-Powered Features in Clari Studio

Sales teams generate a wealth of valuable insights from their daily interactions, but without the right tools, they can’t surface them (or, more importantly, act on them) effectively. Clari’s AI-powered features help sellers take action faster and smarter by providing key insights in their existing workflows. Admins have the power to unlock these capabilities and significantly boost seller productivity across your organization with just a few simple steps in Clari Studio. By enabling these AI-driven features, your reps can: Access richer email insights with minimal effort Quickly understand deal momentum and uncover risks Streamline CRM updates and follow-ups Enhance account engagement with AI-powered summaries Step 1: Enable Email Body Processing in Clari Studio To provide sellers with deeper email insights, navigate to the Integrations tab in Clari Studio and enable the features under Process Body Data : Verify that your email provider (Gmail or Outlook) is connected. Enable Email Bo

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Kenna
Community Manager
lyuda.rogers
Clari
lyuda.rogersClari
posted in Best Practices, Learnings, Wins, & Tips
Pipeline Generation in Clari Forecasting

Do you have your New Business and/or Renewals Business setup in Clari already but wondering what are some other forecasting use cases to bring more visibility in one spot? Clari can also be utilized for pipeline generation tracking. This is powerful for both read-only visibility but it also allows you to set targets by team or even individual reps to keep them on track to meet their pipeline goals. There are so many ways to utilize this functionality but here are some key best practices to add to your Pipeline Generation Tab that we’ve seen our customers add to their own instances: Pipeline Generation Target: A Pipeline Generation Target is useful to have in regards to seeing if we are on pace to building our pipeline in order to ensure a successful current Quarter: ASP Using the “Power of One” field in SFDC as a rollup, we can make a quick division of (Generated Pipeline / Generated Deal Count) to see the Average Sales Price. Quick tip: To ensure quality calculations, we can use filte

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Rohit Agarwal
Clari
Kenna
Community Manager
KennaCommunity Manager
posted in Best Practices, Learnings, Wins, & Tips
SDRs: Got Groove questions? We’ve got answers!

Calling all Sales Development Reps! If you haven’t already, sign up to join us on Wednesday, March 12 to learn how to work smarter, prospect faster, and book more high-quality meetings with Groove. The following week, we’ll check in to answer any questions that you have in our Ask Me Anything session on Groove for SDRs. Share your questions in the comments below, or like someone’s question to upvote it. We’ll answer as many as we can, but knowing which questions are most popular helps us prioritize. This session is part of our Clari Live: Unlock Your Productivity with Groove series. Check out the whole series here.

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Kenna
Community Manager
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New Contributor
StevenWrenNew Contributor
asked in Best Practices, Learnings, Wins, & Tips
Groove flow question

Why can I only add 100 contacts in a flow to a CSV, at a time, or if adding 400 to a flow, why can i only add 1 page at a time? Would make more sense to add all of them at once, unsure if i am missing something Any help would be appreciated it please

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New Contributor
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New Contributor
Massimo PappalardoNew Contributor
asked in Best Practices, Learnings, Wins, & Tips
Export is not working

Hi all, when I click on the “Export” option nothing happens and no message is given. How can I get my report data in excel format?

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New Contributor
Christian Fitzgerald
Clari
Christian FitzgeraldClari
posted in Best Practices, Learnings, Wins, & Tips
When was the last time you checked your Capture settings?

If your organization has been using Capture for a while, checking the settings and looking at the logs periodically is a good idea. This will help you get the most out of your integration. The Capture settings panel has recently had some helpful additions that make tweaking and tuning your settings much more accessible. Some settings were previously only modified via your CSM or a support case, so you may not have even realized they existed! I always begin by making sure Capture is not in Preview Mode and is writing back to the CRM. However, toggling this off and putting it in Preview Mode can be helpful when making settings changes to ensure that a tweak doesn’t have unintended effects that get written back to Salesforce! This can also be helpful when considering some of the other recommendations to come. Next, for contacts, I always want to look for contacts that could not be written back due to account matching issues. To do that, use the filters to find contacts with “No Match Foun

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Parin Lad
Clari
R
Clari
Robert WebsterClari
published in Best Practices, Learnings, Wins, & Tips
Deal Inspection How To

At the start of the year, when you’re back in the hot seat, you need to get a handle on the deals that are in for the quarter to get a fast start. I recorded a quick video to walk you through how to inspect your deals for this quarter, what has happened recently and where do you need to spend your time to progress your deals.

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Clari
A
New Contributor
ab123New Contributor
asked in Best Practices, Learnings, Wins, & Tips
Average/Combined CRM Score

Does anyone know of a way to use an aggregation of CRM scores as a high level view of pipeline health? Either natively within Clari, or via export? Currently export via the Opportunities page excludes CRM score.

511
Kenna
Community Manager
Rohit Agarwal
Clari
Rohit AgarwalClari
posted in Best Practices, Learnings, Wins, & Tips
Deep dive into the Copilot Mobile App

Love doing things on the go? The Copilot mobile app is here- Listen to sales calls recordings on the go. Simply hit play, lock your phone and move on. With Copilot mobile app, you can: Listen or review your/team’s past calls on the go Request for and share coaching feedback via comments View upcoming meetings (and stakeholders) at a glance. Toggle recording on/off for an upcoming call with one tap. If this sounds helpful, head to the below links and download the app now Android : Download from here IOS: Download from here Note : 1. Copilot doesn’t ask for permissions to view any data on your phone 2. To sign in, use your work email account (that you use on the Copilot web app). That's it. Now, let’s do a deep dive into some of the key features and available options: My Calls: View your upcoming meetings and call recordings. Team Calls: View all call recordings from your team + filters to find what you need Search: Search for a keyword across all call transcripts, meeting titles and att

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Vinay Srinivas
Clari
A
New Contributor
AnnaNNew Contributor
asked in Best Practices, Learnings, Wins, & Tips
How to insert a scheduler link in a master flow?

Hey all - I’m new to Groove and I’m trying trying to build a master flow that many of my reps can use. We previously used Outreach and would frequently include the variable {{sender.calendar_url}} in flows to allow multiple people to use the flow and include their personal calendar/scheduler link. Is there a merge field like this for Groove?

411
Kenna
Community Manager
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Clari
Robert WebsterClari
published in Best Practices, Learnings, Wins, & Tips
The leaves are falling, doesn’t mean your forecast should…

You’re probably in full menu-planning and shopping mode by now, but hold on! We need to make sure our forecasts are solid as we close out the year. In this short video I recorded, I’ll walk you through how to inspect your commit and upside deal buckets from the Forecast Module. We want to make sure we’re across every change at this critical time of the year.

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R
Clari
Kenna
Community Manager
KennaCommunity Manager
posted in Best Practices, Learnings, Wins, & Tips
Guide to Salesforce Role Hierarchy

What is the Role Hierarchy? The Salesforce Role Hierarchy allows you to define and manage data visibility and access for users within your organization. Based on their role, you can control who can view or edit certain records, such as accounts, leads, opportunities, and other objects. What are the Benefits of Setting Up the Role Hierarchy? Access Control: A role hierarchy allows your company to control access to data and functionality within Salesforce. You can grant each role specific permissions, which cascade down to the users in the roles beneath it. You can ensure that individuals can only access authorized data and perform authorized actions. Reporting: The role hierarchy also allows you to report based on roles. You can see how many opportunities, leads, or cases each role in the hierarchy is working. This information can help management make informed decisions about resource allocation and identify areas for improvement. Sales Management: Sales teams can use the role hierarchy

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New Member
Michelle Vu
Clari
Michelle VuClari
posted in Best Practices, Learnings, Wins, & Tips
Net Retention & Churn Forecasting in Clari

Hi Everyone! My name is Michelle and I manage one of our Solution Consulting Teams in the Professional Services Department. If you’re looking to learn some best practices as it relates to Net Retention & Churn, please review this in-depth video & deck (attached below) as you’re thinking about bringing that process into Clari! We go over the following: Why is forecasting/tracking renewals is important? Net Retention SFDC & Forecasting Set up Best practices for Calculations Churn SFDC & Forecasting Set up Key Considerations & Next Steps In regards to requirements gathering, here are the Key Questions we will ask you: Who owns and is responsible for forecasting renewals, churns, and upsells? Attribution to the correct teams: If sales/AM team owns upsells and not CS, how can we attribute upsells to CS team members to get to NRR and GRR? Understanding opportunity set up: If expansions/upsells are in renewals, are they attached to the renewal opportunity or created as separate opportunities?

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Tpang
Clari
Prerna Singh
Clari
Prerna SinghClari
posted in Best Practices, Learnings, Wins, & Tips
Beyond the Basics: Overlooked Copilot Features Every Rep Should Discover

Disclaimer : This one is exclusively for our reps and it's going to be worth its while. Copilot has been joining your calls and recording them but is that the only use-case? And the answer is “No, there’s lot more” so let’s look into those : Bookmarking -> If you are still using a notebook to document the key moments which you might refer back after the call then its about time you hear about the Bookmarking functionality of the much-talked-about Copilot Desktop app. How to add bookmarks over your call ? Here’s how : 1. Ensure that you are signed in to the desktop app before your meeting starts. 2. To add a bookmark in an ongoing call, simply click the big blue bookmark on the left. Pro-tips : You can create personalised categories for bookmarking in Personal settings . You can create your own categories from here . You will also have the ability to comment and share bookmarked moments in one click. Ever wanted to add a bookmark to refer back post the call? Now you can do that too! Fil

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Vinay Srinivas
Clari
Andy Byrne
Clari
Andy ByrneClari
published in Best Practices, Learnings, Wins, & Tips
How to Attract and Retain Top Revenue Talent

Talent is everything in revenue. Sure, we spend a lot of time talking about AI, forecasting, and cadences. But these tools support reps in the trenches and the teams that surround them. You can have the best toolset in the world, but if your talent isn’t there the numbers won’t be either. For revenue leaders, it’s mission critical to attract and retain top talent. And this pursuit can become a full-time job without the right framework to guide your efforts. Today, I’d like to share a structured approach to talent, backed by 10 years of building at Clari. Use this framework to stack your team with A+ players and build a legendary career in revenue. Attract talent with your core values There’s a lot of noise when it comes to attracting talent. Talk to a dozen leaders and you’ll get a dozen opinions, ranging from complex interview schemes to referral-only hiring practices. For me, talent is simpler than that. It starts and ends with values. When you define what your team is about and how

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Andy Byrne
Clari
Scott K Wilder
Expert Contributor
Scott K WilderExpert Contributor
published in Best Practices, Learnings, Wins, & Tips
Why is Revenue Leak Today’s Hot Topic?Revenue Leak

Drip. Drip. Drip. The leak may be hard to find, but you know it’s coming from inside the house. Every quarter, thousands of dollars (if not millions) are slowly leaking out of your business. We aren’t talking about physical plumbing. We are talking about breakdowns across your revenue process resulting in revenue leak. What is revenue leak? It’s the biggest business problem hiding in plain sight, impacting all companies across all industries. It represents the revenue you’ve already worked hard to earn but have yet to capture. And according to our Clari Labs research, 14.9% of revenue is lost every year due to revenue leak. It can show up in a handful of sneaky scenarios. Maybe the high-visibility enterprise deal you needed to come in slipped to next quarter. Maybe one of your top sellers gave away another one of their famous generous discounts. Maybe your win rates have decreased slowly over time without a clear culprit. Or maybe that huge customer you thought you could count on churn

270
Scott K Wilder
Expert Contributor
Andy Byrne
Clari
Andy ByrneClari
published in Best Practices, Learnings, Wins, & Tips
Observations from Collision Toronto

It’s been a few weeks since the Collision conference in Toronto but I’m still energized from the incredible conversations, panels, and networking opportunities with so many impressive tech and business leaders. Sharon Goldman, Fortune’s AI reporter, and I took the stage for a panel on, “How AI Is Transforming SaaS Innovation.” I shared my view that we’re near the peak of the “AI hype curve.” I’d estimate we’re seeing anywhere from 10 to 25 startups popping up every day around GenAI. Most of those will fail. That’s no different than what we see with every other technology paradigm shift. But even so, we can’t underestimate the positive impact AI is already having on SaaS innovation. And as we come out of the hype curve into more mainstream adoption, that impact will only increase. AI is fundamentally transforming the landscape of SaaS development, helping companies quickly solve previously intractable problems. At Clari, we’ve leveraged Predictive AI for years, using structured historic

270
Andy Byrne
Clari
Kenna
Community Manager
KennaCommunity Manager
published in Best Practices, Learnings, Wins, & Tips
Outbound Best Practices from Groove

Outbound Trends Every Sales Organization Can Benefit From a More Efficient Outbound Process With Groove, you can improve target account coverage and increase conversion rates by focusing on the following key areas to effectively scale and manage your outbound sales process. Targeting: Who are the people we’re adding? How many contacts should we be working to meet our goals? Messaging: 3 ways we recommend building out an effective messaging. Actioning: Create a consistent process to optimize your strategy and enable your teams. Reporting: Understand what’s working – and what’s not so you can identify gaps and optimize over time. Governance: Create a consistent process to optimize your strategy and enable your teams. 1. Targeting Save time and resources by focusing on potential customers who are most likely to be interested. By reaching the right audience, sales teams have a better chance of converting leads into satisfied customers. Adding the Right People The types of people and accoun

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Kenna
Community Manager
Andy Byrne
Clari
Andy ByrneClari
published in Best Practices, Learnings, Wins, & Tips
How to Deploy the Most Powerful Revenue Cadence

Cadences drive revenue growth, plain and simple. Teams that run a consistent, organized process can bank on growing the bottom line quarter-after-quarter. Meanwhile, teams that rely on ad-hoc reviews and one-off practices are opening the door to inconsistent performance and revenue leak. Today, let’s take a look at how top leaders are using a 13-week revenue cadence to capture more opportunities and build a legendary career in revenue. What is a 13-week revenue cadence? A revenue cadence is the ongoing motion of moments that teams leverage across quarters to deliver predictable, repeatable revenue processes. In other words, it’s the engine that powers your revenue vehicle. Throughout the quarter (or 13 weeks), your revenue team engages in countless moments that make or break the company’s success. Sales rep and manager one-on-ones, forecast calls, pipeline calls, board preparation, quarterly business reviews, and more. To go a step further, many teams break their quarter down into thre

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Andy Byrne
Clari
Kenna
Community Manager
KennaCommunity Manager
published in Best Practices, Learnings, Wins, & Tips
Best Practices for Email Engagement

Strategy #1: Personalized Message Within the first 8 seconds, you have the prospect’s attention. Make it count by showing you’ve done your research and add a personal touch in the introduction. Why Personalization is Important Personalization is a key factor to increase response rate Personalizing the first part of your email message can double your reply rate. Most successful Reps take the time to do their research and cut through the noise using Personalization Personalization doesn’t need to be long, focus on less than 100 words in your intro to make an impactful message. Strategy #2: Identify Pain and Provide a Solution Identify common challenges based on the Client Profile and provide actionable solutions related to the challenges identified that your product or service has solved in the past. Strategy #3: Call to Action The closing should always end with an action for the prospect to follow-up on. Directly make an ask to work together on a specific solution.

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Kenna
Community Manager
Kenna
Community Manager
KennaCommunity Manager
published in Best Practices, Learnings, Wins, & Tips
Day in the Life of a Clari AE using Copilot

We are thrilled to announce the next phase of our integration of Copilot within the core Clari platform. Now you can save time and streamline workflows by accessing all of your critical information in one place. This integration merges our best-in-class solutions in revenue operations and conversation intelligence into a single, powerful platform. See how a Clari Account Executive, Vivianna Vu, uses Copilot to supercharge productivity in her day to day. You’ll learn: How to activate your conversation intelligence How to uncover key insights before the call about receiving moment-critical information during the call How to leverage AI-powered insights for tailored, actionable next steps These are just a few of the golden productivity tips you’ll uncover in this video, so go ahead and dig in!

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