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PB2025New Member

Adding a timestamp to a link for a Copilot recording

How do I add a timestamp to link to specific time in Copilot call recording?For example, if my call recording link is https://copilot.clari.com/call/9e5510e6-d6e1-4bd9-a62e-c2XXXXXXX, but I want to link a user to 3 minutes into the call, can I add something to the end of the URL to bring them directly to that point in the call? Can I add ?t=180s or something similar to bring users directly to that point on the call?(e.g., https://copilot.clari.com/call/9e5510e6-d6e1-4bd9-a62e-c2XXXXXXX?t=180s) If not, what is the format of the timestamp in the url for Clari Copilot?

131

1 day ago

KennaCommunity Manager

Community Announcements

Important Update: Upcoming Changes to Microsoft 365 Email Sending Limits and Their Impact on Groove

Microsoft is implementing new restrictions on the number of external recipient emails that can be sent from a Microsoft 365 tenant. These changes may impact your team’s workflows within Groove. What's Changing with Microsoft 365 Email Sending? Microsoft is introducing a tenant-wide limit on outbound external email sending. Starting now through May 1, 2025, Microsoft will begin enforcing a cap on the total number of external recipient emails your entire Microsoft 365 organization can send within a rolling 24-hour period.This cap applies to all external email activity—including what’s sent via Groove. Groove is just one input into your total volume. To fully understand your exposure, you’ll need to work with your IT team. Details on the Tenant-Wide Limits Today, Microsoft 365 allows each user to send up to 5,000 emails/day. Groove’s default Flow email throttle is set at 4,500 to leave room for additional activity.Under the new model, Microsoft will cap total outbound email volume based o

300

2 days ago

KennaCommunity Manager

Community Announcements

Updates to Product Feedback Statuses in the Community

Hi Clari Community 👋 We’re making a few minor but meaningful updates to the statuses you’ll see on product feedback ideas submitted here in the community. These changes are designed to better reflect how our Product, Design, and Engineering teams review, prioritize, and implement your ideas behind the scenes.At Clari, your feedback is essential to shaping our product roadmap. Many of our most impactful features and improvements begin as conversations right here in the community. Thank you for your continued partnership, thoughtful suggestions, and collaboration! 🔄 What’s Changing? We’ve fine-tuned our idea status labels to align more closely with our internal product development process. As always, we’re committed to transparency and keeping you in the loop as your ideas move through our internal process. These updates are designed to help us do that better! Here’s a quick summary of what’s new:✅ More clarity at every stage – Updated status names and definitions make it easier to und

3 days ago

Apurva YadavNew Contributor

General Q&A

Clari Admin Certification

Hi Team & @lyuda.rogers ,I've attempted my Clari certification more than 15 times, and my score consistently falls between 70-73. I’ve completed the admin course three times and am confident I’m selecting the correct answers.Could you review the test to see if there might be any issues or provide feedback on my answers?

1378

10 days ago

KennaCommunity Manager

Community Announcements

🎓 New! Get Certified as a Groove Admin 🚀

Are you a Groove admin looking to level up your expertise? We’re excited to introduce the Groove Admin Certification Path—your go-to learning path for mastering Groove administration and proving your skills with a certification! This learning path is designed to equip Groove admins with the essential skills and practical know-how to confidently configure, manage, and optimize Groove for their organization. 🌟 Why Get Certified?✅ Learn how to set up and manage users, licenses, and workflows efficiently✅ Optimize your org’s use of Groove to drive sales productivity✅ Gain insights into Account-Based Selling and how Groove enhances engagement✅ Troubleshoot and streamline operations with best practices 🔗 Start Learning Today:📚 Learning Path (Courses + Certification Exam): Groove Studio Fundamentals✅ Certification Exam (if you’re already an expert!): Groove Studio Certification Exam 💡 Already know Groove like the back of your hand? You can jump straight to the certification exam—no need t

13 days ago

KennaCommunity Manager

Community Announcements

Welcome new community members (monthly prize winners for February and March inside)!

Hello and welcome all of you who joined our community in February and March! @Mary Balabanian @Jenna Desiderio @Cayce Merrill @Daniel Riopelle @Brian T Le @olga @mwashington @Vince Chiofolo @jlougen @Pierce Comeaux @Caleb Solomon-McRoy @Sharon Fisk @Shaima Radwan @Alexander Caldwell @Jennifer Schweibinz @akremlovskyi @Anders Gregersen @Travis Roth @IT Support @Madison.Marzilli @WilliamMontes @Kim Silva @Vinesh Kannan @Predrag Simonovic @Jeff Vester @Tim Cooper @micah-gem @Dylan Parekh @Colleen Durocher @Ryan Pentecost @Brooks Chevaillier @Jay Hart @Chad Schoolcraft @Kevin Drake @Ashley Evans @Luke Brauer @Salma Mohamed @Vishakh Venkat @Gentaro Oka @Lisa Johnson Infoblox @Vinothan Arivazhagan @Matthew Cimmino @Daniel Gotlieb @Matthew Hemmer @calebjramos @Mark Heighway @Meghan Santo @davidcockrum @George Kenning @SF Dev @Jay Reilly @sarah @Jenny Robinson @eceeartan @Will Goad @Erin Miller @Narjiss Erraji Simons @slopes @Chris Taz

650

13 days ago

Vinay SrinivasClari

Best Practices, Learnings, Wins, & Tips

💡 Unlocking Insights with Copilot's Smart Topic Workflow

Copilot's Smart Topics, Recommended Topics, and Topic Dashboards provide a powerful suite of AI-driven features designed to help you understand customer conversations, identify key trends, and drive effective strategies. This workflow helps you move beyond basic keyword tracking to gain contextual understanding, improve decision-making, and ultimately boost your team's performance.💡Workflow Summary:By combining Recommended Topics, Smart Topics, and Topic Dashboards, you can create a powerful workflow:Start with Recommended Topics to quickly identify key areas to focus on. Use Smart Topics to refine your tracking and ensure you're capturing the nuances of your conversations. Leverage Topic Dashboards to visualize trends, segment data, and gain actionable insights to improve your sales strategies and team performance.Now let’s dive deeper into each of these features in Copilot.1. Discover relevant topics with Recommended Topics:Copilot proactively analyzes your customer calls to suggest

180

13 days ago

JulianaNew Member

General Q&A

Clari Admin Certification

Hi, could you please provide access to the Clari Admin Certification?

14 days ago

Benjamin MichaelNew Contributor

General Q&A

Order of Picklist Values on Dashboard Widget Not Aligned to Picklist Order From CRM

We have a variety of widgets on dashboards that are grouping by a custom “Forecast” picklist field that is on all opportunities. This has five value options. They are configured in our CRM in this order:5-Raw 4-Best Case 3-Most Likely 2-Commit 1-WonNote that “1-Won” is not user-selectable but rather managed by the system and updated if/when the opportunity goes closed won.When we make a bar chart and add that to a dashboard, the appearance of the groupings by the above picklists do not appear in that order left-to-right within the bar. This is creating confusion with our users who would expect them to be sequential either left-to-right or right-to-left. Instead, they see them in a seemingly random order.

181

15 days ago

Charlotte_ZodaNew Contributor

Best Practices, Learnings, Wins, & Tips

How can I create an auto email based on scheduled event?

Hi there! With meetings booked with the Groove scheduler, I’d like to send out an auto-email a day or so before the scheduled event. How can I best build that out?

101

15 days ago

PB2025New Member

General Q&A

Adding a timestamp to a link for a Copilot recording

131

1 day ago

JulianaNew Member

General Q&A

Clari Admin Certification

Hi, could you please provide access to the Clari Admin Certification?

14 days ago

Benjamin MichaelNew Contributor

General Q&A

Order of Picklist Values on Dashboard Widget Not Aligned to Picklist Order From CRM

181

15 days ago

Charlotte_ZodaNew Contributor

Best Practices, Learnings, Wins, & Tips

How can I create an auto email based on scheduled event?

Hi there! With meetings booked with the Groove scheduler, I’d like to send out an auto-email a day or so before the scheduled event. How can I best build that out?

101

15 days ago

michael_ricciNew Member

Getting Started in the Community

Pull AI Forecast from API

Is there a way to pull the Clari AI forecast for a quarter using the API?I am successfully pulling forecast reports now but I do not have values for the AI prediction. Many thanks,Michael

15 days ago

nikita.gandhiNew Contributor

General Q&A

Certifcation Exam registration

How to register for Admin exam & how to understand pricing structure & not able to locate the information.

203

22 days ago

Ryan PentecostNew Member

Getting Started in the Community

How do I enable Managers to use Clari University?

Some of the managers have signed up for Clari university but seem unable to use any of the courses.It’s telling them that an admin needs to grant them permissions. How do I, as an admin, control what courses they can see and take?

22 days ago

Daniel TaiblesonNew Contributor

General Q&A

What is the easiest way to see my pipeline by quarter?

Do I build a dashboard? What’s the easiest way?

1 month ago

StevenWrenNew Contributor

Best Practices, Learnings, Wins, & Tips

Groove flow question

Why can I only add 100 contacts in a flow to a CSV, at a time, or if adding 400 to a flow, why can i only add 1 page at a time?Would make more sense to add all of them at once, unsure if i am missing somethingAny help would be appreciated it please

324

1 month ago

twegleitnerNew Member

Getting Started in the Community

Reports for Bounced Emails

Is there a way to download to Excel or some other file those emails that have bounced from a flow?

131

1 month ago

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Clari customers and employees with an app.clari.com login can click the first blue Log in button below. Align, Copilot, or Groove customers, Clari Partners, or other guests can enter a username and password below to log in. Please reach out at community@clari.com if you need any help to log in.

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Clari customers and employees with an app.clari.com login can click the first blue Log in button below. Align, Copilot, or Groove customers, Clari Partners, or other guests can enter a username and password below to log in. Please reach out at community@clari.com if you need any help to log in.

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Clari customers and employees with an app.clari.com login can click the first blue Log in button below.

Align, Copilot, or Groove customers, Clari Partners, or other guests can enter a username and password below to log in.

Please reach out at community@clari.com if you need any help to log in.

Clari customers and employees with an app.clari.com login can click the first blue Log in button below.

Align, Copilot, or Groove customers, Clari Partners, or other guests can enter a username and password below to log in.

Please reach out at community@clari.com if you need any help to log in.