Sometimes I search for a KB article and its not clear until I open it up that it relates to a different topic - for instance, searching “email” in the knowledge base gives you an article titled “Additional Fields for Email and Calendar Logging” with no indication that this is a Groove article and doesnt relate to logging against Activities in an Account Mode (or anything else)
Please can you make this clearer in the titles of the articles what they actually relate to?
Article "Product Area" on KB articles
Hi,
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Hi
I hadn’t used the main search bar in the hopes that the one on the KB page would deliver better results. Please can you put a note on the KB page next to the existing search bar that clarifies that there is a better search function too? It seems odd that there are two distinct ways to search for KB articles and the one that is under the KB page is worse in terms of functionality
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