A winning sales strategy entails far more than pushing a product or service. It's about creating a comprehensive plan to help you and your sales team share goals and optimize your sales process. It should help you understand your audience, make genuine connections, foster customer loyalty and increase sales.

This guide will show you how to develop a sales strategy and refine your approach using different sales techniques, channels, and tools to improve sales.

But first, let's define what we mean when referring to a sales strategy.

Table of contents

• What is a sales strategy?
• Types of sales strategies
• Creating your sales strategy
• Strategic sales channels
• Tools to improve sales
• Don’t forget existing customers
• Implementing your sales strategy
• Sales strategy example
• Transform your sales strategy with Clari

What is a sales strategy?

A sales strategy is a detailed plan that guides sales teams on how to sell products or services and attract new customers encompassing sales goals, processes, product positioning, and team structure, and includes clear steps for selling effectively and hitting sales goals.

Some of the elements it may include are:

• Organizational goals
• KPIs
• Selling processes
• Steps to identify qualified leads
• Team structure and responsibilities
• Market data
• Customer personas
• Product positioning
• How you'll engage with your customers
• Customer journey
• Competitive analysis

Your sales strategy should include any factors you've identified necessary to acquire new customers and achieve your sales goals.

PRO TIP

It’s worth noting that the term "ales strategy" is also commonly used when describing a sales methodology.

The importance of a sales strategy

A sales strategy is vital in providing clear objectives and guidance for the sales team. It gives you a long-term plan for the future with a detailed road map for achieving your sales goals while pre-empting any problems you might encounter.

It clarifies your market positioning, helping you identify your ideal customer base and how you'll speak directly to those customers.

Moreover, as your sales strategy is unique to your business, it provides a way to differentiate your business from that of your competitors.

A sales strategy shouldn't be carried out as an exercise in box-ticking. It should be a highly relevant document with practical guidance that you can use to achieve your sales goals.

An effective sales strategy can help you:

• Improve your team's performance
• Achieve more effective targeting
• Achieve higher conversion rates
• Give you a clearer understanding of your target customers
• Provide actionable tasks for each team member
• Increase customer retention rates
• Improve communication and collaboration within the sales team
• Optimize resource allocation and budgeting
• Be consistent with your sales messaging and branding
• Forecast sales trends more accurately

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Types of sales strategies

When we use the phrase "sales strategy" to describe a methodology or sales tactic, there are many to choose from. In this next section, we'll look at a selection of those methods and in which contexts they work best.

Inbound vs. outbound

In broad terms, sales strategies can be categorized as inbound or outbound. Their categorization depends on who initiates the sales relationship.

If the prospect reaches out to the business first, this is inbound selling; if the sales rep reaches out to the prospective customer, this is outbound selling.

Some examples of inbound sales strategies include:

• Content marketing
• Search engine optimization
• Social media channels
• Email marketing (can be both inbound and outbound)

Some examples of outbound marketing are:

• Cold calls
• Cold emailing
• Telemarketing
• Print advertising
• Pay-per-click ads

PRO TIP

To diversify their outreach, many businesses will include a mix of inbound and outbound sales tactics in their long-term sales strategy.

In addition to the categories of inbound and outbound selling, teams can use various selling methods as part of their broader strategy. These include:

1. Value-based selling

Value-based selling is a method in which sales reps aim to provide the best solutions for their customers. It reinforces the benefits of the product or service to deliver value.

Sales representatives get to know their customers' specific needs and pain points so that they can provide the best solution possible.

This means that building customer trust is at the core of the approach. Consequently, value-based selling develops better customer relationships and a more loyal clientele. It works best when customers prioritize the solution's value over product features or price.

PRO TIP

Listen carefully to your customer to determine what is most important to them and identify the best solution for their specific needs.

2. Consultative selling

Consultative selling has similarities to value-based selling in that it focuses on the specific needs and problems of the customer. However, in consultative selling, the salesperson has industry-specific knowledge, which allows them to provide expert advice to their customers.

The salesperson's role is very much an advisory role in which they may ask probing questions to fully understand their customer's needs. The emphasis in consultative selling is on building long-term customer relationships, often prioritizing this over immediate sales.

PRO TIP

Make sure your sales reps know their subject in-depth so that they can act as reliable sources of information for customers.

3. SPIN selling

SPIN selling is a well-established sales technique based on extensive research by Neil Rackham, the author of the book "SPIN selling." The acronym "SPIN" comes from four types of questions designed to uncover your prospect's needs and challenges:

Situation: Gather facts about your customer's current situation.

Problem: Define what specific issues your customer needs to address.

Implication: What are the consequences of these problems, and how urgently do they need addressing?

Need-payoff: What would be the value or benefits of a potential solution? Is the product that you're offering right for your customer?

This systematic approach shifts the sales conversation from a product-centric sales pitch to a customer-centric discussion, focusing on identifying and addressing the customer's needs.

PRO TIP

Use the SPIN framework to gain deep insights into your customers' problems so that you can identify whether your product or service is right for their needs.

4. Solution selling

Solution selling involves deeply understanding a prospect's problems and needs. It doesn't focus on pushing any particular product but instead emphasizes recommending a product or service that meets those needs.

It's best used in situations where customers need unique setups where you can offer a variety of products or tailored solutions.

PRO TIP

Using the insights you gain from understanding your prospects' needs, identify a tailored solution for their current and potential future challenges.

5. Challenger selling

Challenger selling is based on the idea that successful salespeople challenge and educate their prospects. Salespeople first seek to understand their prospects' business and then use that knowledge to offer new ideas and solutions that the customer hasn't previously considered.

Salespeople are willing to take control of sales conversations and push their customers out of their comfort zones by challenging any preconceived ideas they might have.

Challenger selling is most commonly used in B2B selling and emphasizes the need for salespeople to become trusted advisors with in-depth knowledge and insight.

PRO TIP

Using this sales strategy, push your prospect out of their comfort zone by providing them with unique insights about their business and solutions they may have yet to consider.

6. Conceptual selling

Conceptual selling is a sales approach based on the assumption that prospects buy for unique reasons, often different from what the seller presumes.

It's a helpful method when selling to large corporations involving high-value complex deals with multiple decision-makers.

Using this technique, salespeople must take the time to understand the prospect and their concept of what they need. This requires in-depth research of the customer to uncover any underlying perceptions and motivations behind a potential purchase.

Conceptual selling is a holistic approach focusing on how the product or service integrates with the prospect's long-term objectives. It's centered on collaboration and fostering long-term relationships.

PRO TIP

Focus on deeply understanding your prospects' strategic goals and foster a collaborative long-term relationship to find their best solutions.

7. SNAP selling

SNAP selling is based on the principle that customers are overwhelmed with information, distractions, and numerous responsibilities, so they need a fast, simple, and effective selling method.

SNAP stands for the four core principles of the method, which are:

Simple: Salespeople should present their solutions in a straight-forward and easy-to-understand way.

iNvaluable: They should position their products as indispensable to the prospect and themselves as a trusted partner in the sales process.

Aligned: They should ensure that their sales message aligns with the buyers' objectives, needs, and core beliefs.

Priority: They should address those issues of the highest priority to the buyer and position their product as the best solution to the needs they care about the most.

SNAP selling is most appropriate for busy prospects who value straight-forward solutions that address their immediate priorities.

PRO TIP

Keep the sales process simple and prioritize your prospects' need to make the sale fast and effective.

8. Account-based selling

Account-based selling (ABS) is a strategic sales approach, most commonly used in B2B sales, that targets specific high-value customers.

These customers are chosen because they align closely with the seller's ideal customer profile (ICP). Once these customers are identified, the seller researches to gather deep insights into the intricacies of the target organization.

Then, a collaborative team including sales, marketing, and customer service works together to create a personalized sales package for the stakeholders within the target company.

This method focuses on building long-term relationships with all those involved in the decision-making process within the target company. By targeting their resources and providing highly personalized packages, businesses can outpace their competitors and increase their chances of securing more significant deals.

PRO TIP

Concentrate on engaging with key stakeholders within the organization and offer bespoke solutions to address the concerns of everyone involved in the decision-making process.

Creating your sales strategy

Determine your goals

Decide what you want to achieve and your specific sales goals. For example, you could decide that you want to increase sales by a certain amount, expand into a new market, or acquire a specific number of new clients.

Understand your audience

Research your target audience. Look into their age, location, income level, and buying behaviors and create a buyer persona.

Analyze the competition

Identify your main competitors and find out what they do well and not-so-well. Then, determine how you can outperform them.

Choose your sales channels

Decide how you'll sell your product or service. Which of the channels identified above might work best for your business?

Determine your pricing

Set your prices considering production costs, competitor pricing, and what your target audience is willing to pay. Think about discounts, bundles, or promotions that you might offer.

Develop your sales message

Create a sales message that communicates the benefits of your product or service and demonstrates why it's better or different from your competitors.

Decide on the sales tools that you'll use

Decide which software or tools will help you the most and give you the best return on investment.

Decide how you're going to train your sales team

Ensure that your sales team has the necessary training and resources to sell your product or service effectively.

Determine your sales methodology

Which of the sales methodologies outlined above will your sales team use?

Set a budget

Decide how much you'll make available for each component of your sales process, such as tools, training, promotions, and any other sales expenses.

PRO TIP

For expert opinion on building a winning sales team, check out our Masters of Revenue episode with Jeff Williams from Bain Capital and Christina Foley from FireEye.

Strategic sales channels

There are two broad categories of sales channels: direct sales channels and indirect sales channels.

Direct sales channels sell directly to customers and include:

• In-house sales teams: Your company employs dedicated sales teams that reach out directly to customers. B2B businesses often use this sales channel.
   
• Company stores: Apple, for instance, sells its products directly to the public through its stores.
   
• Company websites: Businesses sell products or services directly to the public through their websites. This is one of the most popular direct sales methods, especially since the COVID-19 pandemic when physical stores were forced to close.
   
• Direct mail catalogs: Although this is a less common sales channel since the growth of e-commerce, it can still serve a purpose. For instance, gardening businesses that sell seeds, bulbs, plants, and gardening tools still often sell through direct mail catalogs.
   
• Telemarketing: This is where sales calls are made directly to customers.

Indirect sales channels involve a third party, such as distributors, resellers, or agents. In indirect sales, the intermediary buys the product from your company and resells it to the final customer.

Examples of indirect channels are: 

• Retailers: The retail business buys the product from the manufacturer.
   
• Wholesalers: These entities purchase products in bulk from manufacturers and then sell them to retailers or other businesses.
   
• Franchises: Companies grant licenses to businesses to sell their products. There are countless franchises worldwide. Some examples are McDonald's and Subway.
   
• Online marketplaces: These include platforms like Amazon and eBay, where many individual sellers list their products.
   
• Affiliates: In this case, businesses promote another company's product to earn a commission fee every time a sale is made through their platform.

The best sales channel for your business depends on factors such as your product type, target market, company size, and industry.

For example, if you manufacture standard office items such as pens, staplers, and notepads, your target market would be offices, educational institutions, and the general public. Brand loyalty would likely be low, so in this case, using an indirect sales channel would potentially have a broader reach than selling directly.

A better strategy might be distributing your products in bulk to retailers like Staples or online marketplaces like Amazon.

Using multiple channels for your sales strategy

Many companies will employ multiple sales channels. There are many benefits to this approach, for instance:

• Increased reach: Using multiple channels allows you to reach more customers.
   
• Spreading your risk: Relying on a single channel can be risky. Using multiple channels means that if one channel isn't performing as well as expected, you have other channels to provide sales and revenue.
   
• Meeting customers' needs: Different people have different preferences, and where one sales channel might not attract a particular type of customer, another may perform better.
   
• Flexibility: Different sales channels allow your business to alter your strategy should market conditions change.
   
• More sales opportunities: You're more likely to sell if you offer multiple customer touchpoints.
   
• Brand visibility: People are more likely to recognize and remember your brand if they see it on multiple platforms and channels.
   
• Using the strengths of each channel: By using multiple channels, you can make the most of the strengths of each one.
   
• Better pricing: Set prices that suit each channel's audience.
   
• Learn more about your customers: Each channel allows for gathering customer data, such as their preferences, behavior, and demographics. These insights provide valuable information for your marketing strategy.
   
• Competitive advantage: You can gain a competitive edge by offering more ways to buy than your competitors.
   
• Better customer experience: Offering a choice of channels allows your customers to buy through the most attractive and convenient channel.

If multiple sales channels are used, ensuring the brand's message remains consistent across all your channels is essential.

Tools to improve sales

In a recent survey, businesses reported that using digital technologies increased total cost savings by 8%, indicating that you should consider investing in relevant software to maximize your efficiency and profitability.

Software tools to improve sales vary in features and functions, and each tool often contains features from more than one of the categories listed below. So, one software tool may offer sales analytics features and customer relationship management, while another might provide features relating to forecasting and automation. 

The following categories aren’t strictly separate but can give you an idea of software tools' capabilities to help you design and execute a powerful sales strategy.

Customer Relationship Management (CRM) tools

CRMs make it easier for businesses to track and manage customer relationships. They store information about customers, such as contact details, interactions, and purchase history and can track sales and automate marketing campaigns. 

Some examples of CRMs are Zoho CRM and HubSpot. Using a CRM can eliminate the need for multiple spreadsheets, databases and apps, providing a more streamlined and efficient process. 

Sales automation tools

Sales automation tools automate repetitive sales tasks throughout the sales cycle so that your sales teams can focus on selling.

Different tools work on automating various parts of the sales process. Generally, they can help you manage your sales pipeline and automate tasks such as data entry, lead assignment, invoicing, payment reminders, and follow-up scheduling.

As a result, your manual tasks are substantially reduced and sales processes become much more efficient.

Some examples of sales automation tools are HubSpot Sales and Pipedrive.

Sales analytics software

Sales teams need accurate insights about the effectiveness of their sales strategy, and recent research found that 60% of B2B sales teams are transitioning from selling based on intuition and experience to data-driven selling.

The need for reliable sales analytics software is becoming increasingly relevant. These tools accurately and automatically analyze sales trends, team performance, and customer behavior.

This helps businesses gain a better understanding of their sales processes. They then convert the data into charts and reports that make it easier to understand where improvements can be made or where particular challenges exist.

For instance, you could identify which products sell best in a particular region or how a new salesperson performs. Insights gained from sales analytics software can be used to improve your sales process and forecast future sales. This leads to better-informed decision-making and more sales.

Examples of sales analytics software are Insightly and Zendesk.

Lead generation tools

Lead generation software is a collection of tools that help you identify potential customers interested in your products or services. These leads can be gathered from various channels, such as landing pages, ads, webinars, or chatbots.

This software saves sales teams valuable time by simplifying finding and reaching out to leads.

HubSpot is one example that provides a suite of tools to capture leads from sources such as websites and social media.

OptinMonster finds potential leads by creating and displaying website pop-ups encouraging visitors to enter their details.

Sales enablement tools

Sales enablement tools allow you to create, edit, and share all of your sales materials and content in one location. This makes it easily accessible to all the members of your sales department.

It can also help onboarding new team members and getting them quickly up to speed.

By centralizing and organizing all of your sales materials, a sales enablement tool can improve the effectiveness and productivity of your sales team.

Recent research found that 63.1% of sales enablement professionals felt that the quality of their content was below par.

Sales enablement tools can help by providing insights showing how to improve the quality and relevance of your sales training content. Examples include Showpad and Highspot.

Sales forecasting tools

Sales forecasting tools enable your team to predict sales trends and potential revenue accurately within a given time frame. These insights can help you make better strategic sales decisions, set accurate sales targets, and allocate resources more effectively.

Examples of sales forecasting software include Aviso Predict and Freshsales.

Revenue operations (RevOps) software

Revenue operations software, also known as RevOps software, enables visibility and control of the entire revenue process, including various stages of the sales funnel. It can collect and analyze data, often dispersed across various software tools and spreadsheets used within the business.

Without RevOps software, it can be difficult to extract and align data from all of these various sources. RevOps software combines sales, marketing, and customer data to offer powerful insights into sales activities and performance metrics.

These insights allow for accurate sales forecasting, improving your company's performance and potentially significantly increasing revenue.

Clari is an example of a revenue operations platform. Research conducted by Forrester used financial analysis and representative interviews to conclude that Clari's platform delivered an ROI of 448% over three years.

Book a demo to see how RevOps software like Clari can help you achieve your revenue targets.

Don't forget existing customers

When writing your sales strategy, ensure that you're not solely focused on acquiring new customers. 76% of sales professionals report that prioritizing existing customers is essential to their business and provides a significant percentage of their revenue.

Loyal customers generally bring more value over their customer lifetime, and it's more cost-effective to keep current customers than it is to acquire new ones. This will save you marketing and sales expenses in the long run.

Loyal customers are more likely to recommend your products or services and be valuable ambassadors to your brand. So, satisfied repeat customers are an asset you can't afford to overlook in your business.

You can also increase revenue from your existing customers by upselling and cross-selling. Sales leaders widely recognize the value of upselling and cross-selling existing customers. One in four identify this as their primary goal for sales success in 2023.

Upselling is the process of encouraging an existing customer to upgrade to a higher-end product or service. For instance, you might offer a premium version of your software to a customer who's subscribed to your standard version.

Cross-selling means encouraging customers to buy a product or service that complements something they've already bought. For instance, if a customer of an electronics store has already purchased a laptop, the salesperson could cross-sell by recommending an external hard drive to go with it.

Don't neglect the importance of customer feedback from your existing consumer base in your sales strategy. Their feedback can give you valuable insights into how you might best improve your product or service.

Loyalty programs are additional ways to maximize revenue from existing customers. You can motivate these customers to continue to buy from you by offering them rewards, discounts, or other incentives. This helps you retain customers and deepens their commitment to your brand.

So, always consider the needs of your existing customers in your sales strategy. To avoid customer churn, include plans to communicate with them regularly with newsletters, special offers, and personalized messages.

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Implementing your sales strategy

• Ensure that your sales team is fully trained and understands the goals and methods of your new strategy.
   
• Provide them with the necessary tools and resources, such as software and promotional materials.
   
• Break down your strategy into small, achievable goals. This makes the process manageable and makes it easier to track progress.
• Give your team regular updates with any changes, insights, or feedback. Keep everyone aligned with open lines of communication.
   
• Encourage feedback from your sales team—they can often provide valuable insights.
   
• Use sales analytics tools to track your performance. This will help you identify what's working well and what needs improvement.
   
• Adjust your strategy based on data and feedback. You might need to tweak sales messages, change sales channels or offer new training.
   
• Celebrate achieving sales quota milestones. This boosts morale and motivates the team to push forward.
   
• Set times for periodic strategy reviews, perhaps quarterly or half-yearly, to ensure that it's still relevant and effective.
   
• Stay updated with any changes in the market, customer preferences, or new technologies. Be ready to adapt your strategy when necessary.
   

Sales strategy example

Here's an example of how a sales strategy might look. It includes specific, measurable goals that the company has set according to data analysis of past sales and current trends.

The scenario

A B2B company offering cloud-based energy management solutions wants to expand its reach by taking advantage of the rise in sustainability issues in business. The business wants to increase its digital presence with real-time data tracking and energy optimization software. The software is designed to integrate with clients' existing systems.

Goals

The goal is to increase engagement with the online platform by 30% within the first two quarters. At the same time, they aim to grow the client list by 20%, targeting businesses moving away from traditional energy solutions to more sustainable, smart technologies.

Action plan

• Launch a LinkedIn marketing campaign, delivering twice-weekly posts and articles about energy efficiency and cost savings, to increase brand presence and attract more online customers.
   
• Collaborate with five industry leaders in sustainable business practices within the next six months to expand market reach.
   
• Start a rewards program for current clients introducing the product to other businesses. Offer service upgrades or discounts on future purchases as an incentive.
   
• Hold quarterly online seminars highlighting the product's benefits and long-term savings. Establish the brand as a leader in the sustainable technology space for businesses.

The company might include any other factors mentioned above in its sales strategy, such as selling tactics, team structure, and customer personas. The strategy should be tailored to the company's unique aims and challenges.

Transform your sales strategy with Clari

So, to recap, your sales strategy is a long-term sales plan, encompassing all the practices and processes for your sales team and a methodology you might use as part of that long-term plan. We've discussed just a few tools to help you develop a successful sales strategy and implement it.

Because of its involvement in the entire revenue process, RevOps software such as Clari has the potential to play a significant part in your sales strategy./p>