We're improving your Outlook email experience by simplifying how you send tracked and logged emails. With this update, we're addressing issues like emails getting stuck in drafts or failing to send by allowing users to send emails with Outlook's native Send button. It streamlines your workflow by removing the need for a separate Send with Groove button.
What’s Changing
- Seamless Tracking & Logging: You’ll be able to use Outlook’s native Send button to track email opens, clicks, and replies, and automatically log emails to Salesforce.
- Improved Reliability: By leveraging Outlook’s native sending capabilities, we're eliminating issues like emails getting stuck in drafts or failing to send.
- Simplified Workflow: The Send with Groove button will be removed, reducing clicks and making email sending more efficient.
How It Works
We're rolling out this improvement in phases:
- Phase 1 – Early March: Begin using Outlook’s Send button to send emails. A subtle banner message will appear when clicking Send, confirming Clari Groove is working on sending your message, for all emails sent through Outlook. Internal emails will continue to not be logged. No other changes will occur at this stage.
- Phase 2 – March - May: Users will see the Send with Groove button removed from just the task pane. It will still be available in the ribbon, and users should continue using Outlook’s Send button. This allows us to fine-tune the experience before the full rollout.
- Phase 3 – June: The Send with Groove button will be completely removed, and all tracked and logged emails will be sent using Outlook’s native Send button.
What You Need to Do
No action is required—this update will happen automatically. If you are a Classic Outlook on Windows user, please note that the changes will only be visible on the new Outlook for Windows. For more information, visit the knowledge base.
