Senior Director, Sales Operations- Remote @Olo

  • 21 March 2023
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Hi all, 

The Olo (short for online ordering) team is hiring for a Senior Director, Sales Operations and looking for someone ideally with Clari experience (so you already meet one req 😉 )  that can strategically partner with their Sales Leaders. 🎉  To apply, see their job posting here

What You'll Do

  • Lead all aspects of Sales operations including process optimization, technology stack, data integrity, and KPI analysis to build operation efficiencies and guide change management within our Sales teams
  • Support Sales leadership through capacity planning, productivity review, market segmentation, territory carving, quota/incentive design, and headcount allocation
  • Be a Technical Champion for the Olo Sales tech stack (Salesforce, Clari, Gong, Zoominfo, LinkedIn SalesNav, plus more) and work with internal stakeholders to define a strategic roadmap, evaluate and implement new solutions, integrate to existing technologies, and help enable the global Sales organization with training and guidance on key capabilities.
  • Maintain SFDC data accuracy for territory and account assignments, goals, account hierarchy, and age of pipeline, tasks, and projects
  • Operationalize a forecast methodology, and evaluate sales forecasting results and trends.
  • Build the sales comp plans to drive and incentivize the right behaviors for results, and work with our Sales Compensation Manager to thoroughly communicate comp structure and provide accurate commission payments
  • Establish a Deal Desk function to quickly and accurately provide answers to inquiries from Sellers
  • Build and implement sales reporting processes and metrics; proactively monitor sales activities to maintain high levels of quality, accuracy and process consistency, and share key metrics for executive and board-level reporting
  • Lead change throughout the organization as a purveyor of best practices and process innovation
  • Work with the GTM Leadership Team to ensure that the sales operations team is meeting the needs of the sales team in terms of reporting, user support, and manager support, and work to keep them informed and engaged in a fast-moving environment
  • Collaborate with Sales Enablement to conduct training sessions to educate the sales team on corporate functions, reporting, and tools
  • Grow and mentor a team of analysts

What They Want

  • 8+ years of progressive sales/sales operations experience, with 3+ years in leadership and people management roles
  • Previous experience growing and scaling a Sales Operations team (including Deal Desk and Sales Compensation) in a hyper-growth environment
  • Comprehensive understanding of sales processes and methodologies in a scaled sales organization
  • Excellent analytical and quantitative skills used to translate data and trends, along with market and customer insight, into the execution of a clear selling strategy
  • Demonstrated success operating in a cross functional environment and delivering outcomes
  • Proficiency with Salesforce with excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills
  • Strong knowledge of other sales and BI tools like Clari

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