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Support Tickets

  • March 14, 2024
  • 1 reply
  • 616 views
C
New Contributor

Would be great to bring back the ability for anyone to submit a support ticket, or at the very least, the ability for internal IT (without a Clari license) to be able to submit tickets as well. 

1 reply

Kenna
Community Manager
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  • KennaCommunity Manager
  • Community Manager
  • 979 replies
  • March 14, 2024

Hi, @Chelane Beavers! Thank you for your feedback. I know the new Support Portal with Designated Support Contacts is an adjustment. While I’ve shared your feedback with our Support lead, I’ve also pulled some info from our Support team’s comms to help explain why we made these changes.
 

Why are we doing this? We’re improving your support experience so that you will be able to:

  • Automatically search our Knowledge Base for instant answers to common questions
  • Provide necessary details up front so we can resolve your issues even faster
  • Track real-time support ticket progress for the latest updates
  • View and collaborate on tickets from your colleagues
  • Subscribe to our Status Page for system updates

And access other parts of the Clari Circle such as our:

  • University to access trainings/webinars
  • Community to connect with other Groove users

 

How many DSCs can an account have?

The # of allowed DSCs is dependent on your selected success package.

 

Kenna Valdez, Manager, Customer Community, Clari

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