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Delete Contact

  • July 18, 2024
  • 5 replies
  • 119 views
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How can I delete a contact from Groove without having to remove them from Salesforce?

Best answer by jparawan

Hi @lbaker, at this time removing a contact through Groove requires submitting a support ticket to one of our technical support engineers through our Clari support portal.

    5 replies

    jparawan
    Clari
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    • jparawanClari
    • Clari
    • July 19, 2024

    Hi @lbaker !

    Happy to help and find the right answer for you. Can you clarify if you’re trying to remove a contact from a flow or just a contact in general? If it’s for the former, you can follow these instructions here.

     

     

    Jason Parawan - Sr. CSM
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    • lbakerNew Contributor
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    • July 19, 2024

    Hey @jparawan - trying to remove a contact in general. We do not want the contact to be showing in the People section. Thanks for the help!

    jparawan
    Clari
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    • jparawanClari
    • Clari
    • July 23, 2024

    Hi @lbaker ,

    Thanks for clarifying. You can remove a contact from Groove so they don’t appear in the people page, however, it is not recommended as that action will delete all activity for them.

     

    Let me know if you have any follow-up questions!

    Jason Parawan - Sr. CSM
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    • lbakerNew Contributor
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    • New Contributor
    • July 23, 2024

    Understood. I would still like to proceed. How can I delete the contact?

    jparawan
    Clari
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    • jparawanClari
    • Clari
    • Answer
    • July 23, 2024

    Hi @lbaker, at this time removing a contact through Groove requires submitting a support ticket to one of our technical support engineers through our Clari support portal.

    Jason Parawan - Sr. CSM
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