Here are some best practices for using Groove Dialer:
- Constant Bridge Dialing for Productivity: Enabling Constant Bridge Dial allows you to make calls in rapid succession without manually dialing each time. It routes calls through your cell phone, so you can move around while calling instead of being tied to your desk. This is especially helpful for “power hour” dialing sessions where efficiency is key.
- Call Quality: Using bridge dial ensures better audio quality by leveraging your mobile network instead of relying on Wi-Fi, which can sometimes lead to connectivity issues or dropped calls. This is particularly useful if you’re working from a location with inconsistent Wi-Fi strength.
- Voicemail Drop: Instead of manually recording a voicemail for every unanswered call, you can pre-record multiple voicemail messages tailored to different personas (e.g., a CRO vs. RevOps). When a call goes to voicemail, simply select and drop the appropriate pre-recorded message, saving time and ensuring consistency.
- Quick Callbacks: The Recents tab in Groove’s dialer allows you to quickly redial contacts you’ve recently called. This is useful if a prospect asks you to call back at a different time—just click their name in the recents list instead of searching for their contact info manually.
- Local Dialing: Groove’s local dial feature adjusts your caller ID to match the recipient’s area code, making calls appear more familiar and increasing the chances of them being answered. In the U.S., it matches area codes, while for international calls, it adjusts to the country code. However, some regions require additional compliance steps, so admins may need to handle number setup and regulatory approvals.
For additional guidance, check out the Groove knowledge base and community resources, where you’ll find best practices and troubleshooting tips.
If I leave a voicemail while using a local dial number, will the person reach me if they return the call?
Your organization will have a set of shared local dial numbers, meaning multiple reps might use the same number when calling within a specific area code. However, if a contact calls back the local dial number you used, the system ensures it routes back to you, as long as you were the last person to use that number to call them. If someone else dials that number but wasn’t originally contacted by you, the call won’t be routed to you. This logic helps ensure that return calls reach the correct person. More information can be found here.